Looking for a stress free, hands off approach to property management?

What sets us apart?

BLOK Property Management

Value Driven Service

Value Driven Service

We value the needs of each and every client and our objective is to bring balance to your serviced accommodation portfolio and provide a completely hands off, hassle free business that generates an income for you all year round.

Stress and Hassle Free

Stress and Hassle Free

As a BLOK host, you can earn money from your property by advertising on online booking platforms such as Airbnb, booking .com, plus many other portals, without all the stresses and strains that come along with managing a short term rental. This allows you to focus on what really matters.

5 Star Guest Service

5 Star Guest Service

We are passionate about consistently providing exceptional service to all your guests, because we believe if your guests are well looked after they will return time and again.

Raising The Bar

Raising The Bar

As members of The Property Redress Scheme we are committed to improving standards within the property industry. Our hosts and guests have complete peace of mind in knowing we are dedicated to following the guidelines set out and authorised by The Department for Communities and Local Government (DCLG) and by The National Trading Standards

What Our Landlords Say About BLOK

Testimonials

"5 stars are simply not enough to describe how delighted we are with Lisa & Team BLOK! We knew we wanted to work with Lisa when we first met her at a property seminar and her personality, professionalism and her passion for what she does really shone through. Lisa and her team have just completed a serviced accommodation set up for our 4 bedroom property in Nairn, and it’s outstanding. So much so it has already landed a 3 month booking in a matter of weeks. We can’t wait get another property so that Lisa and the team can work their magic again! We are so glad to have chosen Team BLOK and here’s to many more."

Lee Docherty


Lee Docherty

 

"As an overseas landlord I approached BLOK as I could see from their website introduction & information package that they were extremely professional. However, even this attention to detail, from the outside, does not come close to the exceptional service and personal investment the staff deliver to make us feel confident and well informed how our property is being managed. The first year brought income beyond our expectations."

John McNeil


John McNeil

 

"I needed to run my property remotely. Lisa and Lynne from BLOK have been fantastic. I don't get involved at all with the day to day running of the property. If the property needs any maintenance, they have a team of reliable trades people who step in.
I would thoroughly recommend them to other landlords."

Michelle Fogg


Michelle Fogg

 

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Our Hosting Services

BLOK Property Management offers a fully active management service which pays all the booking revenue to the client (you) and charges a % commission in return.

Our Hosting Services

BLOK Property Management offers a fully active management service which pays all the booking revenue to the client (you) and charges a % commission in return.

Property Management
Guest Management

Property Management

We take the pain out of property management. Our aim is to make life as easy as possible for our clients. We navigate the software, monitor market trends, implement pricing strategies and manage maintenance. This means all you need to do is sit back and watch your property make you money.

Client Portal for Landlords

Client Portal for Landlords

This allows our client (you), to access their own property dashboard where they can view upcoming bookings, occupancy, financials and reports.

Full KPI Monthly Reporting

Full KPI Monthly Reporting

At the end of each month you are provided with a detailed report of how your property is performing. This includes the average nightly rate, occupancy achieved and gross/net income. Producing this detailed report on a regular basis allows us to focus on key areas and keeps you well informed.

Built In Price Optimisation

Built In Price Optimisation

Our built in software automatically adjusts your nightly rate to gain the optimum price point for your property based on market trends. This is a very important and sophisticated feature. 

Revenue Management

Revenue Management

This is imperative to ensure your business remains sustainable. The goal of
our revenue manager is to encourage direct bookings, upsell extras, encourage
extended stays and track past and present market trends/events, all in the
name of maximising your profitability.

Property Profile-Listing Creation

Property Profile/Listing Creation

Creating brand new listings or optimising existing listings, we will connect your property to multiple booking channels using our property management software, selecting the best OTA's for your property and location.

Camera

Professional Photography

In order to maximise the online presence of your property, we recommend always using professional photographs. We work with property photographers who produce high quality images, highlighting key features.

Initial Property Assessment-Review

Initial Property Assessment/Review

We will visit your property and conduct a full property assessment prior to agreeing to our management services. We will provide our professional opinion based on location, size, accessibility, market trends and other important factors within the short term let industry.

Property Inspections

Property Inspections

Regular, ongoing inspections are carried out by our staff to ensure any minor issues are raised and rectified immediately before resulting in additional, unnecessary expenses or repairs.

Itemised Inventories

Itemised Inventories

Before welcoming your first guest we conduct a full property inspection and create an itemised inventory of everything in your property. This includes furniture, soft furnishings and kitchen utensils.

Maintenance-Repair Management

Maintenance/Repair Management

We manage day to day maintenance for your property and, if required, work
with specialist property contractors to ensure the best outcome.

Hassle Free Property Management

We will list your property on platforms such as Airbnb and Booking.com allowing you to gain access to thousands of guests all over the world. Our aim is to make your life hassle-free when you host with BLOK.

Guest Management

From the moment of their initial enquiry until they leave your property we will take care of all your guest's needs. Checking in with them to ensure they are happy and comfortable and resolving any issues promptly and professionally. Guest satisfaction is our top priority and our guest reviews say it all.

Guest Vetting-Screening

Guest Vetting/Screening

Gaining an insight into who will be staying, what ages the guests are, where they have travelled from and why they are staying is an important part of our vetting process. We may ask for ID, check previous host reviews for warning signs and decline any suspicious bookings.

Guest Communications

Guest Communications

Our dedicated guest experience team are on hand to answer all your guest's questions. 24 hours a day/7 days a week. This gives you peace of mind in knowing your guests have all their questions answered.

24-7 Guest Support

24/7 Guest Support

Our office hours are Monday to Friday 9am - 5pm for all general enquiries. However, we don't like the thought of your guests not being able to contact us. That's why we offer a 24/7 emergency phone line for those unsuspected incidents such as guests locking themselves out of the property.

Self Service Check In

Self Service Check In

Our self service remote check in ensures a smooth and simple experience for guests. Full details are sent to the guest prior to their arrival.

Linen-Laundry Management

Linen/Laundry Management

We can arrange premium grade linen hire and laundry services ensuring your
guests always enjoy a great night's sleep.

Guest Information Packs

Guest Information Packs

Prior to arrival guests receive a series of welcome emails detailing the check in procedure, Wi-Fi login and check in/out instructions. Upon arrival to the property they will find a guest information pack which provides details of local taxi/rail services, places to eat/drink/visit and operating guides for appliances.

100+ Point Housekeeping Checklist

100+ Point Housekeeping Checklist

Our cleaning teams work from a 100+ point checklist to ensure the property is spotlessly clean for the next guest arriving. This includes inventory checks and resetting heating if required.

Looking for truly hands off Guest Management?

Imagine a guest calling at 8pm on a Saturday evening because they don't know how to work the washing machine or 1am when they've locked themselves out of the property. Thankfully when you work with Blok you don't need to worry about any of that. We take care of all the little hiccups that come with managing short term rentals so you don't have to.

Management for your Short Term Let

BLOK Support Packages

We have management packages to suit everyone. From a basic marketing only service to full, hands off property and guest management.

Marketing Only 10% + VAT
Marketing Only 10% + VAT
Registered, Approved, Insured Guarantee
Marketing on our website and socials
Active lead gen for direct bookings
Listing Creation on multiple portals
Guest Communications during office hours
Guest information packs
Regular property inspections
Guest vetting
Full KPI monthly reporting
Client portal for landlords
Price optimisation
Revenue management
Guest communications evenings & weekends
Cleaning/Housekeeping management
Maintenance/Repair management
Linen/Laundry management
Itemised inventories
24 Hour guest emergency line

Frequently Asked Questions.

Find answers to common questions about short term lets and how BLOK can help you.

Contact today to hear more about our great packages

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