You can view the full Term and Conditions here: Terms and Conditions
These terms govern all bookings made with Blok Property Management ("we", "us", "our"). By booking a stay with us, you ("the guest" or "the booker") agree to these terms on behalf of yourself and all members of your party.
1. Scope of Agreement
1.1 Your stay does not create a landlord-tenant relationship. You do not gain any tenancy rights
under housing laws.
1.2 Rates may change without notice.
1.3 VAT is charged as required by law.
2. Booking Terms
2.1 A booking is confirmed only when full payment is received, and a confirmation is sent.
2.2 Certain restrictions apply, such as minimum stays and age limits.
2.3 Guest names and contact details must be provided. We are not responsible for issues due
to incorrect details.
2.4 Only registered guests may stay at the property. Visitors are the responsibility of the main
guest.
2.5 Check your booking confirmation carefully. Errors must be reported immediately.
2.6 Booking fees may apply.
3. Check-in & Check-out
3.1 Photo ID and a valid payment method are required before check-in.
3.2 Check-in is from 3 PM, and check-out is by 10 AM unless otherwise agreed. Late check-in
must be communicated in advance.
3.3 Extending your stay is subject to availability.
3.4 Overcrowding beyond the permitted number of guests is not allowed.
4. Special Requests
Requests (e.g., accessibility needs) must be made in writing at the time of booking. While we try
to accommodate them, we cannot guarantee availability.
5. Group Bookings
A group booking is considered two or more apartments or 8+ guests. Special conditions,
including different cancellation policies, may apply.
6. Payment Terms
6.1 Payments are accepted via:
- Credit/Debit Card
- Bank Transfer
- PayPal (charges may apply)
6.2 Full payment is required at the time of booking. Failure to pay may result in
cancellation.
7. Security Deposit
A refundable security deposit may be required to cover damages, additional cleaning, or extra
charges.
8. Additional Charges
Charges may apply for:
- Damages, missing items, or extra cleaning.
- Lost keys or lock replacements.
- Unauthorized late check-out.
9. Cancellations & Amendments
9.1 Cancellation policies apply based on notice given:
- 7+ days before check-in: No charge.
- Less than 7 days before check-in or no-show: Full booking amount charged.
9.2 Early departures or reductions in stay are treated as cancellations.
9.3 If we must cancel your booking, we will offer alternatives or a full refund.
10. Guest Responsibilities
10.1 Keep the property in good condition and report any damages immediately.
10.2 No smoking, parties, or excessive noise. Quiet hours: 10 PM – 7 AM.
10.3 Respect neighbors and common areas.
10.4 Use provided appliances responsibly.
10.5 Lost keys or lockouts may incur fees.11. Liability & Insurance
11.1 We are not responsible for guest injuries, lost items, or theft. Please ensure your
belongings are secure.
11.2 Cars parked near the property are at your own risk.
11.3 Travel insurance is recommended.
12. Property Access & Maintenance
12.1 We may access the property for maintenance or emergency repairs with prior notice.
12.2 Internet is provided but not guaranteed. Guests must not use it for illegal activities.
13. Complaints
If you experience any issues, contact us immediately at
info@blokpropertymanagement.co.uk. Complaints not reported during your stay may not be
considered.
14. Privacy Policy
We collect guest details to manage bookings and provide services. See our Privacy Policy for
more information.
15. Changes to Terms
We reserve the right to update these terms at any time.
16. Governing Law
These terms are governed by Scottish law, and disputes shall be resolved in Scottish courts.
A full version of our Terms & Conditions is available on request.